Exchanges 📦

EXCHANGES

To be eligible for an exchange, your item must be unused and in the same condition that you received them and within 7 days of the date you receive the boots. The boots must also be in the original packaging. No poop kickin in the boots if you want to exchange!!  We must receive photos of the bottoms of boots with exchange request to be approved. 

TO COMPLETE YOUR EXCHANGE

CLICK HERE TO EXCHANGE AN ITEM

 To Initiate exchanges for Defective or New Boots click on above link or:

• Go onto lacyboots.com 
• Click on the Exchange section in the Menu
• Follow the instruction prompts listed 
1. Any questions please email howdy@lacyboots.com 
2. You can then go to USPS.com and request a pick up of your boots at your home or office on their home page.  Once your boots are back at our location, our admin automatically issues you a gift card to be used to purchase the correct size. 

EXCHANGE POLICY

New Boots are eligible for exchange. Refunds are determined on a case by case basis.  If a refund is determined to be appropriate you will be charged return shipping and a restocking fee of $15 to cover the cost our warehouse charges us for handling.  As a small business we can not absorb the cost of shipping and warehouse fees if boots were not purchased. We encourage exchanges to avoid the cost of return shipping and restocking fee deducted from your refund.  

 Boot Conditions to be eligible for exchange  

• in same original unused condition
• original packaging
• no scuff marks on sole 
• no marks on boot 

 Boot will be inspected for eligibility 

• Photos of bottom of boots must be included in exchange portal or  exchange will not be accepted.   (Example:  It looks like your horse drug it around the pasture like an ornery steer).
• If accepted you will be responsible to return the boot using the prepaid label to our warehouse. 16456 E Airport Circle, Suite 200, Aurora, CO 80011 

Defective Boots are eligible for exchange.

• Boot will be inspected for eligibility 
• If accepted boot will be exchanged for correct size.  

 

Lacy Boots Team

Saving the Cowgirl!!!